Non -violent Communication (NVC) as developed by Marshall Rosenberg  provides tools for successfully relating and also for resolving conflicts. When you accept that the person you are in conflict with has his or her own feelings and needs, then that person begins to respond in a way which just won't happen if you take a traditional negotiation stance.  Traditionally, the focus is fighting for your rights.  Even when you're talking about a win-win situation, the implication is that there's something to lose.  NVC is about trusting that our own needs will be met – that  we can find a solution that works for everyone without any emotional stuff getting in the way."

NVC helps  to develop empathy and to  establish rapport.  It also helps in overcoming judgment – the naming and labeling that stops good communication in its tracks.

NVC’s observation model encourages us to look for the truth in what we see hear and feel rather than simply reacting.

Labels are really just assumptions. When you dismiss a customer, for example, as a tyre kicker or an idiot, you simply don't know enough about them.  Empathy means tuning in to both your own feelings and those of other people, and recognising that both of you have underlying needs.

Anna runs one day workshops that are an introduction to the principles of NVC that are immediately able to make a difference to your relationship skills! You will be provided with a take home "workbook" for you to remember what you have learnt and to enable you to practice the tools you come away with. To make enquiries as to the next workshop

For more information on other courses in NVC contact Milli on infoREMOVETHIS@milli-onair.com